Added: 2025-04-05

We would like to assure you that the matter is still being actively attended to by our upstream provider.

Our team is closely monitoring the progress and we will keep you updated as soon as further information becomes available.

Thank you for your patience and understanding.

Incident Grade : Critical

Incident Impact : No connectivity

Product Type : Vuma Core

Description : The Following OLT's are reporting down:

FERRUM

MADADENI

NEWCASTLE

Please be advised that there is currently an internet outage affecting the area. The issue has been confirmed by our upstream provider.

At this stage, there is no estimated time of resolution.

We are actively monitoring the situation and will provide updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Vumatel has identified a break caused by third-party contractors working along the route.
Their teams are currently assessing the damage before localizing the exact point of the break.
There is no ETA on the outage as yet.

Please note that our upstream provider is still attending to the fault affecting the area.

They have confirmed that good progress is being made toward resolving the issue.

We will continue to monitor the situation closely and provide further updates as soon as they become available.

Thank you for your continued patience and understanding.

Fliber FL#150325 - Newcastle - No Connectivity

Added: 2025-03-15

• Initial Update

Time of Incident: 15/03/2025

Incident Description: Some connections are currently offline due to backhaul failures, techs on site investigating

ETR is between 11am to 12pm

Affected Areas: Newcastle

Fliber - FL#140325#1 - Newcastle - No Internet Connection

Added: 2025-03-14

Good day,

We are currently experiencing a service interruption due to an outage on the tower that serves your connection. A technical team has been dispatched to the site to investigate the cause of the outage. We will provide you with an update regarding the cause and the estimated time of resolution as soon as we receive feedback from the team.

Wireless - #20250307 - New Castle - No Internet Connection

Added: 2025-03-07

• Initial Update

Time of Incident: 2025-03-07 05:00
Incident Description: We are currently addressing power-related issues at our tower, which may result in temporary downtime. We expect this to last for the next two hours.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue as quickly as possible.

Thank you for your understanding.
Affected Areas: New Castle, LIB (Libra Str, Signal Hill)

• Resolved

This incident has been resolved
Time of resolution: 2025-03-07 13:00

Evotel - Newcastle - Outage

Added: 2025-02-26

🚨Evotel Notice🚨

Newcastle.

We are aware of the outage in Newcastle. Technicians are investigating the cause and the team will provide further updates shortly.

Next update: 11AM or sooner.

🚨Evotel Notice🚨

Newcastle

An aerial link has been installed to prevent further drops in connection. We are monitoring the build site, but this will remain in place while construction on site is underway.

A second repair will be necessary at a later date to place the link underground, and this will be communicated in advance. We will not be able to maintain permanent aerial solutions in Newcastle.

Work is still active on site, but we will keep the community informed in the event of further disruptions.

Next update: 5PM or sooner.

Vumatel - INC-000006426 -Newcastle - No internet

Added: 2025-02-15

• Initial Update

Time of Incident: 2025-02-15 09:10
Incident Description: Techs are investigating the cause of the break, At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Newcastle

EVOTEL - 3266773- Newcastle - Main Fibre Conneciton Offline

Added: 2025-02-12

• Initial Update

Time of Incident: 2025-02-12 17:44:37

Incident Description: The main fibre feed/connection is currently affected, Evotel teams are investigating
Affected Areas: Newcastle, Surrounding areas


We are investigating the cause and further updates will be provided as soon as they're available.


The Evotel teams are still busy trying to localize the faults/physical damages
Testing is still underway

Updates will follow

Newcastle.

We are investigating the cause of the latest drop in connection. Technicians are returning to the site.

Next update: 5PM or sooner.

Problem identified: Connection to the area has been lost due to high losses on backhaul links leading into Newcastle.

Plan of Action: Technicians are moving along the feeder route, reducing the losses at several links. This will take time, but technicians will remain on site through the evening to continue work on these links. Several links have already been cleared. Further information will be provided.

Next update: 11PM.

Resolution:
The teams on the ground were able to complete repairs on the damaged cable in the early hours of the morning. All clints currently still offline will be dealt with on a case-by-case basis.

Further action necessary:
Due to proximity to water infrastructure, one link was not able to be fully repaired. This will need to be attended to. This repair will be communicated in advance.

Further maintenance:
Maintenance notices set between 02:00 and 06:00 will be posted during the course of the day. These issues are currently not client impacting, but they will be addressed to ensure stability of the network.

Next update: 12PM or sooner.

Fliber - FL#013124#1 - Newcastle - No Internet Connection

Added: 2025-01-31

• Initial Update

Time of Incident: 2025-01-31 21:00
Incident Description: All connections offline due to a backhaul failure, technicians onsite investigating fault
Affected Areas: Newcastle

Evotel - Newcastle - Outage

Added: 2025-01-23

• Initial Update

Time of Incident: 2025-01-23 10:48
Incident Description: Majority of our clients have been restored. Techs are tracing down the remaining clients to ensure complete restoration
Affected Areas: KZN- Newcastle

Wireless - Degraded Speed

Added: 2024-10-27

We are currently investigating this incident. Clients might experience degraded speed.

Vumatel - Newcastle - No Internet Connection

Added: 2024-10-22

Fliber - FL#151024#1 - Newcastle - No Internet Connection

Added: 2024-10-15

• Initial Update

Time of Incident: 2024-10-15 11:42
Incident Description: All wireless connections offline, technicians onsite investigating fault
Affected Areas: Newcastle

• Resolved

This incident has been resolved

Evotel - EVO#30092024-1 - Newcastle - No Internet

Added: 2024-09-30

• Initial Update

Time of Incident: 2024-09-30 16:00
Incident Description: We are investigating an outage on the Evotel infrastructure, more updates to follow
Affected Areas: Newcastle

We implemented a fix, links are restoring and we are currently monitoring the result.

EVOTEL - EVO#10092024-1 - Newcastle - Fibre Break

Added: 2024-09-10

• Initial Update

Time of Incident: 2024-09-10 14:49
Incident Description: Fibre break identified. Repairs in progress.
Affected Areas: Newcastle

• Progress Update

Time of Incident: 2024-09-10 14:49
Incident Description: Repairs are ongoing
Affected Areas: Newcastle

• Update

Time of Update: 2024-09-11 08:33
Update on the incident: Repairs ongoing on the break

• Resolved

This incident has been resolved
Time of resolution: 2024-09-11 13:53 ]

EVOTEL - EVO#09092024 - Welkom, Bedelia - Emergency Maintenance

Added: 2024-09-09

• Initial Update

Time of Incident: 2024-09-10 00:00 to 2024-09-10 06:00
Incident Description: Emergency Maintenance, Clients can expect downtime during this period.
Affected Areas: Welkom, Bedelia

• Resolved

This incident has been resolved

Fliber FL#150325 - Newcastle - No Connectivity

Added: 2025-03-15

• Initial Update

Time of Incident: 15/03/2025

Incident Description: Some connections are currently offline due to backhaul failures, techs on site investigating

ETR is between 11am to 12pm

Affected Areas: Newcastle

Fliber - FL#140325#1 - Newcastle - No Internet Connection

Added: 2025-03-14

Good day,

We are currently experiencing a service interruption due to an outage on the tower that serves your connection. A technical team has been dispatched to the site to investigate the cause of the outage. We will provide you with an update regarding the cause and the estimated time of resolution as soon as we receive feedback from the team.

Wireless - #20250307 - New Castle - No Internet Connection

Added: 2025-03-07

• Initial Update

Time of Incident: 2025-03-07 05:00
Incident Description: We are currently addressing power-related issues at our tower, which may result in temporary downtime. We expect this to last for the next two hours.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue as quickly as possible.

Thank you for your understanding.
Affected Areas: New Castle, LIB (Libra Str, Signal Hill)

• Resolved

This incident has been resolved
Time of resolution: 2025-03-07 13:00

Evotel - Newcastle - Outage

Added: 2025-02-26

🚨Evotel Notice🚨

Newcastle.

We are aware of the outage in Newcastle. Technicians are investigating the cause and the team will provide further updates shortly.

Next update: 11AM or sooner.

🚨Evotel Notice🚨

Newcastle

An aerial link has been installed to prevent further drops in connection. We are monitoring the build site, but this will remain in place while construction on site is underway.

A second repair will be necessary at a later date to place the link underground, and this will be communicated in advance. We will not be able to maintain permanent aerial solutions in Newcastle.

Work is still active on site, but we will keep the community informed in the event of further disruptions.

Next update: 5PM or sooner.

Vumatel - INC-000006426 -Newcastle - No internet

Added: 2025-02-15

• Initial Update

Time of Incident: 2025-02-15 09:10
Incident Description: Techs are investigating the cause of the break, At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Newcastle

EVOTEL - 3266773- Newcastle - Main Fibre Conneciton Offline

Added: 2025-02-12

• Initial Update

Time of Incident: 2025-02-12 17:44:37

Incident Description: The main fibre feed/connection is currently affected, Evotel teams are investigating
Affected Areas: Newcastle, Surrounding areas


We are investigating the cause and further updates will be provided as soon as they're available.


The Evotel teams are still busy trying to localize the faults/physical damages
Testing is still underway

Updates will follow

Newcastle.

We are investigating the cause of the latest drop in connection. Technicians are returning to the site.

Next update: 5PM or sooner.

Problem identified: Connection to the area has been lost due to high losses on backhaul links leading into Newcastle.

Plan of Action: Technicians are moving along the feeder route, reducing the losses at several links. This will take time, but technicians will remain on site through the evening to continue work on these links. Several links have already been cleared. Further information will be provided.

Next update: 11PM.

Resolution:
The teams on the ground were able to complete repairs on the damaged cable in the early hours of the morning. All clints currently still offline will be dealt with on a case-by-case basis.

Further action necessary:
Due to proximity to water infrastructure, one link was not able to be fully repaired. This will need to be attended to. This repair will be communicated in advance.

Further maintenance:
Maintenance notices set between 02:00 and 06:00 will be posted during the course of the day. These issues are currently not client impacting, but they will be addressed to ensure stability of the network.

Next update: 12PM or sooner.

Fliber - FL#013124#1 - Newcastle - No Internet Connection

Added: 2025-01-31

• Initial Update

Time of Incident: 2025-01-31 21:00
Incident Description: All connections offline due to a backhaul failure, technicians onsite investigating fault
Affected Areas: Newcastle

Evotel - Newcastle - Outage

Added: 2025-01-23

• Initial Update

Time of Incident: 2025-01-23 10:48
Incident Description: Majority of our clients have been restored. Techs are tracing down the remaining clients to ensure complete restoration
Affected Areas: KZN- Newcastle

Wireless - Degraded Speed

Added: 2024-10-27

We are currently investigating this incident. Clients might experience degraded speed.

Vumatel - Newcastle - No Internet Connection

Added: 2024-10-22

Fliber - FL#151024#1 - Newcastle - No Internet Connection

Added: 2024-10-15

• Initial Update

Time of Incident: 2024-10-15 11:42
Incident Description: All wireless connections offline, technicians onsite investigating fault
Affected Areas: Newcastle

• Resolved

This incident has been resolved

Evotel - EVO#30092024-1 - Newcastle - No Internet

Added: 2024-09-30

• Initial Update

Time of Incident: 2024-09-30 16:00
Incident Description: We are investigating an outage on the Evotel infrastructure, more updates to follow
Affected Areas: Newcastle

We implemented a fix, links are restoring and we are currently monitoring the result.

EVOTEL - EVO#10092024-1 - Newcastle - Fibre Break

Added: 2024-09-10

• Initial Update

Time of Incident: 2024-09-10 14:49
Incident Description: Fibre break identified. Repairs in progress.
Affected Areas: Newcastle

• Progress Update

Time of Incident: 2024-09-10 14:49
Incident Description: Repairs are ongoing
Affected Areas: Newcastle

• Update

Time of Update: 2024-09-11 08:33
Update on the incident: Repairs ongoing on the break

• Resolved

This incident has been resolved
Time of resolution: 2024-09-11 13:53 ]

EVOTEL - EVO#09092024 - Welkom, Bedelia - Emergency Maintenance

Added: 2024-09-09

• Initial Update

Time of Incident: 2024-09-10 00:00 to 2024-09-10 06:00
Incident Description: Emergency Maintenance, Clients can expect downtime during this period.
Affected Areas: Welkom, Bedelia

• Resolved

This incident has been resolved