VUMATEL - INC-000002540 - Midrand - Fibre Break

Added: 2024-08-30

• Initial Update

Time of Incident: 2024-08-30 07:09

Incident Description: Fibre Break - No Internet access
Affected Areas: Midrand

Metrofibre - 392577 - Pretoria north/Wolmer - No Internet

Added: 2024-08-29

Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.

Metrofibre - MFN#24082024 - Pretoria north - No Internet

Added: 2024-08-24

• Initial Update

Time of Incident: 2024-08-24 15:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

Techs are working hard to restore fibre services in Pretoria North. The Current ETR is 06am

Techs are still working hard to restore the remaining affected services in Pretoria North. The current ETR is 4pm

Openserve - OS#23082024 - Centurion - No Internet

Added: 2024-08-23

• Initial Update

Time of Incident: 2024-08-23 07:00
Incident Description: Network incident on the Openserve infrastructure, NOC teams are investigating.
Affected Areas: Centurion

• Resolved

This incident has been resolved

MetroFibre - #L706082024-1 - Centurion - Inconsistent connectivity

Added: 2024-08-06

• We are aware of inconsistent connection with MFN FTTH clients in Centurion.

Time of Incident: 2024-08-06
Incident Description: Client will experience connection drops.
Affected Areas: Centurion

• Resolved

This incident has been resolved

Level-7 - #L731072024-1 - Pretoria East - Area Outage

Added: 2024-07-31

• Initial Update

Time of Incident: 2024-07-31 07:33
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.

• Update

Time of Update: 2024-07-31 09:45
Update on the incident: Generator deployed, Tower back online however area power fault still in effect.

• Resolved

This incident has been resolved

MetroFibre - 99124 - Pretoria North - No connectivity

Added: 2024-07-26

• Initial Update

Time of Incident: 2024-07-26 14:40
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

We are still working hard to restore fibre services in Pretoria North. The current ETR is 6am Thank you for your patience - MetroFibre

Openserve - OS#25072024 - Farie Glen - Intermittent connection

Added: 2024-07-25

• Initial Update

Time of Incident: 2024-07-25 17:30
Incident Description: Intermittent - No Connection
Affected Areas: Lynnwood, Farie Glen, Monument Park, Olympus, Boardwalk Meander

Level-7 - 072424 - Southerland-Ridge - Multiple clients down

Added: 2024-07-24

• Teams are en route to investigate

Time of Incident: 2024-07-24 09:38:57
Incident Description: Fibre down
Affected Areas: Southerland-Ridge, Centurion

• Update

Time of Update:
2024-07-24 11:59
Update on the incident: Point of break identified, repair in progress on 48F cable.

• Update

Time of Update: 2024-07-24 13:20
Update on the incident: teams are currently pulling more slack on fibre cable to install a new dome at point of break

• Resolved

This incident has been resolved
Time of resolution: 2024-07-24

Metro Fibre- MFN#22072024-1 - Pretoria North - Intermittent - No Connection

Added: 2024-07-22

• Initial Update

Time of Incident: 2024-07-22 13:38
Incident Description: Intermittent - No Connection

Affected Areas: Pretoria North and surrounding areas

• Resolved

This incident has been resolved
Time of resolution: 2024-07-23 06:24

Metro Fibre - 339583 - Akasia - No Connectivity

Added: 2024-07-12

• Initial Update

Time of Incident: 2024-07-12 17:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas:

Seekoeiwater Free Standing Houses

Die Heuwel Ext 1 - FSH

Riverview Free Standing Houses

Heuwel Manor - Witbank Ext 10

Jackaroo Park Free Standing Houses

Witbank Ext 10 - FSH

Clearwater Eco Estate - Northfield

Hoeveldpark Free Standing Houses

Marelden Estate - Die Heuwel

Jackaroo Plotte - Jackaroo Park - FSH

Metro Fibre - 334866 - Pierre van Ryneveld - No Connectivity

Added: 2024-07-09

• Initial Update

Time of Incident: 2024-07-09 18:00
Incident Description: No Connectivity, Fault escalated to upstream provider for resolution
Affected Areas: Polka Place, Concerto Park, Surrounding areas

Level-7 - #L709072024-1 - Pretoria East - Area Outage

Added: 2024-07-09

• Initial Update

Time of Incident: 2024-07-09 16:40
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.

FibreSuburbs - FS#25062024-1 - No Connectivity

Added: 2024-06-25

Connections on Fibresuburb may experience connectivity issues. We are awaiting further updates.

• Resolved

This incident has been resolved

FibreSuburbs - FS#19062024-1 - Thatchfield Ridge - No Connectivity

Added: 2024-06-19

• Initial Update

Time of Incident: 2024-06-19 08:15
Incident Description: No Connectivity, Fault escalated to upstream provider for resolution
Affected Areas: Thatchfield Ridge

• Resolved

This incident has been resolved
Time of resolution: 2024-06-19 10:10

Metro Fibre- MFN#19062024-1 - Pretoria North - No Connection

Added: 2024-06-19

• Initial Update

Time of Incident: 2024-06-19 02:21
Incident Description: No Connection

Affected Areas: Pretoria North and surrounding areas

• Update

Time of Update: 2024-06-19 08:00
Update on the incident: Core engineers working to restore services.

• Resolved

This incident has been resolved
Time of resolution: 2024-09-19 19:23

Openserve - Centurion - Slow Access

Added: 2024-06-13

• Initial Update

Time of Incident: 2024-06-13 10:07
Incident Description: Clients in Centurion regions may experience slow access speeds - Openserve has started investigation

Affected Areas: Eldoraigne, Clubview, Zwartkop

• Resolved

This incident has been resolved

Vumatel - INC-000001216 - Boksburg/Germiston - No Connectivity

Added: 2024-06-08

• Initial Update

Time of Incident: 2024-06-08 14:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Boksburg, Germiston

MFN - MFN#08062024-1 - Central Pretoria- No Connectivity

Added: 2024-06-08

• Initial Update

Time of Incident: 2024-06-08 12:01
Incident Description: No Connectivity, OLT offline, team already onsite busy with investigations, no ETR.
Affected Areas: Central Pretoria

• Update

Time of Update: 2024-06-08 16:25
Update on the incident: Teams discovered damage by an ongoing veld fire.

Level-7 - #L7280524-1 - General Pretoria Area - Intermittent Connectivity

Added: 2024-05-28

• Initial Update

Time of Incident: 2024-05-28 08:15
Incident Description: Multiple backhaul links down, Wireless and Fibre clients will experience intermittent to no connectivity until repaired. We are reporting this to the upstream provider. No ETA at this time.
Affected Areas: Gauteng Region

• Update

Time of Update: 24-05-28 09:08
Update on the incident: Upstream provider indicated the network impact was caused by two faults. Burnt ducts were inside the steel pipe in the Germiston Area.

• Resolved

This incident has been resolved
Time of resolution:2024-05-28 11:29

Metrofibre - MFN#24082024 - Pretoria north - No Internet

Added: 2024-08-24

• Initial Update

Time of Incident: 2024-08-24 15:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

Techs are working hard to restore fibre services in Pretoria North. The Current ETR is 06am

Techs are still working hard to restore the remaining affected services in Pretoria North. The current ETR is 4pm

Openserve - OS#23082024 - Centurion - No Internet

Added: 2024-08-23

• Initial Update

Time of Incident: 2024-08-23 07:00
Incident Description: Network incident on the Openserve infrastructure, NOC teams are investigating.
Affected Areas: Centurion

• Resolved

This incident has been resolved

MetroFibre - #L706082024-1 - Centurion - Inconsistent connectivity

Added: 2024-08-06

• We are aware of inconsistent connection with MFN FTTH clients in Centurion.

Time of Incident: 2024-08-06
Incident Description: Client will experience connection drops.
Affected Areas: Centurion

• Resolved

This incident has been resolved

Level-7 - #L731072024-1 - Pretoria East - Area Outage

Added: 2024-07-31

• Initial Update

Time of Incident: 2024-07-31 07:33
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.

• Update

Time of Update: 2024-07-31 09:45
Update on the incident: Generator deployed, Tower back online however area power fault still in effect.

• Resolved

This incident has been resolved

MetroFibre - 99124 - Pretoria North - No connectivity

Added: 2024-07-26

• Initial Update

Time of Incident: 2024-07-26 14:40
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

We are still working hard to restore fibre services in Pretoria North. The current ETR is 6am Thank you for your patience - MetroFibre

Openserve - OS#25072024 - Farie Glen - Intermittent connection

Added: 2024-07-25

• Initial Update

Time of Incident: 2024-07-25 17:30
Incident Description: Intermittent - No Connection
Affected Areas: Lynnwood, Farie Glen, Monument Park, Olympus, Boardwalk Meander

Level-7 - 072424 - Southerland-Ridge - Multiple clients down

Added: 2024-07-24

• Teams are en route to investigate

Time of Incident: 2024-07-24 09:38:57
Incident Description: Fibre down
Affected Areas: Southerland-Ridge, Centurion

• Update

Time of Update:
2024-07-24 11:59
Update on the incident: Point of break identified, repair in progress on 48F cable.

• Update

Time of Update: 2024-07-24 13:20
Update on the incident: teams are currently pulling more slack on fibre cable to install a new dome at point of break

• Resolved

This incident has been resolved
Time of resolution: 2024-07-24

Metro Fibre- MFN#22072024-1 - Pretoria North - Intermittent - No Connection

Added: 2024-07-22

• Initial Update

Time of Incident: 2024-07-22 13:38
Incident Description: Intermittent - No Connection

Affected Areas: Pretoria North and surrounding areas

• Resolved

This incident has been resolved
Time of resolution: 2024-07-23 06:24

Metro Fibre - 339583 - Akasia - No Connectivity

Added: 2024-07-12

• Initial Update

Time of Incident: 2024-07-12 17:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas:

Seekoeiwater Free Standing Houses

Die Heuwel Ext 1 - FSH

Riverview Free Standing Houses

Heuwel Manor - Witbank Ext 10

Jackaroo Park Free Standing Houses

Witbank Ext 10 - FSH

Clearwater Eco Estate - Northfield

Hoeveldpark Free Standing Houses

Marelden Estate - Die Heuwel

Jackaroo Plotte - Jackaroo Park - FSH

Metro Fibre - 334866 - Pierre van Ryneveld - No Connectivity

Added: 2024-07-09

• Initial Update

Time of Incident: 2024-07-09 18:00
Incident Description: No Connectivity, Fault escalated to upstream provider for resolution
Affected Areas: Polka Place, Concerto Park, Surrounding areas

Level-7 - #L709072024-1 - Pretoria East - Area Outage

Added: 2024-07-09

• Initial Update

Time of Incident: 2024-07-09 16:40
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.

FibreSuburbs - FS#25062024-1 - No Connectivity

Added: 2024-06-25

Connections on Fibresuburb may experience connectivity issues. We are awaiting further updates.

• Resolved

This incident has been resolved

FibreSuburbs - FS#19062024-1 - Thatchfield Ridge - No Connectivity

Added: 2024-06-19

• Initial Update

Time of Incident: 2024-06-19 08:15
Incident Description: No Connectivity, Fault escalated to upstream provider for resolution
Affected Areas: Thatchfield Ridge

• Resolved

This incident has been resolved
Time of resolution: 2024-06-19 10:10

Metro Fibre- MFN#19062024-1 - Pretoria North - No Connection

Added: 2024-06-19

• Initial Update

Time of Incident: 2024-06-19 02:21
Incident Description: No Connection

Affected Areas: Pretoria North and surrounding areas

• Update

Time of Update: 2024-06-19 08:00
Update on the incident: Core engineers working to restore services.

• Resolved

This incident has been resolved
Time of resolution: 2024-09-19 19:23

Openserve - Centurion - Slow Access

Added: 2024-06-13

• Initial Update

Time of Incident: 2024-06-13 10:07
Incident Description: Clients in Centurion regions may experience slow access speeds - Openserve has started investigation

Affected Areas: Eldoraigne, Clubview, Zwartkop

• Resolved

This incident has been resolved

Vumatel - INC-000001216 - Boksburg/Germiston - No Connectivity

Added: 2024-06-08

• Initial Update

Time of Incident: 2024-06-08 14:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Boksburg, Germiston

MFN - MFN#08062024-1 - Central Pretoria- No Connectivity

Added: 2024-06-08

• Initial Update

Time of Incident: 2024-06-08 12:01
Incident Description: No Connectivity, OLT offline, team already onsite busy with investigations, no ETR.
Affected Areas: Central Pretoria

• Update

Time of Update: 2024-06-08 16:25
Update on the incident: Teams discovered damage by an ongoing veld fire.

Level-7 - #L7280524-1 - General Pretoria Area - Intermittent Connectivity

Added: 2024-05-28

• Initial Update

Time of Incident: 2024-05-28 08:15
Incident Description: Multiple backhaul links down, Wireless and Fibre clients will experience intermittent to no connectivity until repaired. We are reporting this to the upstream provider. No ETA at this time.
Affected Areas: Gauteng Region

• Update

Time of Update: 24-05-28 09:08
Update on the incident: Upstream provider indicated the network impact was caused by two faults. Burnt ducts were inside the steel pipe in the Germiston Area.

• Resolved

This incident has been resolved
Time of resolution:2024-05-28 11:29

VUMATEL - INC-000002540 - Midrand - Fibre Break

Added: 2024-08-30

• Initial Update

Time of Incident: 2024-08-30 07:09

Incident Description: Fibre Break - No Internet access
Affected Areas: Midrand

Metrofibre - 392577 - Pretoria north/Wolmer - No Internet

Added: 2024-08-29

Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.